Deliver professional services through incoming calls, emails and online platforms

Communicate with internal parties on resolving complaints and customers’ requests

Ensue all interactions and enquiries are handled in a professional & tactful manner

Identify solutions to ensure services are delivered in accordance with company policies

Assist in updating clients’ database and ad hoc tasks as assigned by superior

Degree / Higher Diploma holder

2-3 years customer service experience in hotline or service center

Solid experience in handling incoming calls, email and online platforms

Experience in hotels, airlines or shopping centers is highly preferred

Customer-oriented, energetic, flexible with good interpersonal skills

Good command of spoken & written English, conversational Putonghua

Familiar with Microsoft Office and Chinese Word Processing

Immediate available would be an advantage