Resolve day-to-day enquiries through phone calls, emails and online chats

Maximize customer satisfaction by providing courteous and tactful services

Provide support on cross-level coordination on resolving issues and complaints

Ensure the hotline services are handled effectively in line with company policies

Maintain & update customers’ database and perform ad hoc duties as assigned

Higher Diploma holder or above

3-4 years customer service experience in hotline services

Previous experience in hospitality or aviation industry is preferable

Experience in providing service through inbound calls and live chats

Initiative team player with good communication and problem solving skills

Good communication of spoken & written English and Mandarin

Conversant with computer skills in using Microsoft Office

Immediate available is a definite advantage